You will handle inbound customer service calls regarding general queries, advice and progress checks.
Assist with appointment booking and payment calls.
Capture data with great attention to detail.
Teleperformance is a global outsourcing contact center with numerous UK sites, known for its strong work ethic and excellent results. They are recognized as a great place to work, offering fantastic service and career opportunities.
Deliver a positive consumer experience that strengthens brand perception.
Manage inbound consumer calls to diagnose issues and provide solutions.
Use technology effectively to identify products and guide consumers through repairs.
Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company focused on exciting opportunities within the home, security and commercial building markets. At Fortune Brands, they've transformed their workplace into an environment where smart, ambitious people have the support to reach their fullest potential.
Manages inbound calls from consumers to resolve product and technical support issues.
Efficient use of technology to assist consumers with identification of product, explanation of resolution, and technical support and instruction for repair and/or installation of service kit or product.
Achieves daily metrics in call quality, call management, and productivity standards consistently as well as adhering to all processes and procedures
Fortune Brands Innovations is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. When you join Fortune Brands, you become part of a high-performing team who are empowered to think big, learn fast and make bold decisions.